Document Handling
& Retention.
How uploaded customer documents are handled for service delivery.
Private handling
Uploaded documents are stored outside public website assets and are intended to be accessible only to authorized staff through protected downloads.
Accepted files
The default order system accepts PDF, JPG, JPEG, PNG and WEBP files within the configured size limit.
Review
Staff may mark documents received, reviewed, rejected or replacement-required. Customers may be asked for a clearer or more relevant document.
Security
Reasonable controls include server-side file validation, randomized storage names, protected download routes and staff access controls.
Retention
Documents are retained only as reasonably necessary for service delivery, accounting, dispute handling and applicable business/legal requirements.
Customer responsibility
Customers should not upload unrelated documents and are responsible for ensuring they may lawfully provide the supplied information.